We are currently recruiting for a fantastic financial services organisation based on the outskirts of Sevenoaks (own transportation will be required) that are seeking to recruit an experienced Collections Account Manager to join their organisation.
Benefits: Excellent progression and career development within the company, Free off-site parking, 25 days holidays, Subsidised gym membership, Private medical insurance after probation, Life insurance etc.
Please note you must be flexible and able to commit to the following shifts:
Hours: Rota shift working based on 8am – 8pm weekdays and 9am – 5pm Saturdays, Sundays & Bank Holidays (time off in lieu for weekend hours)
The role will be responsible for contacting customers by telephone, letter, e-mail, and SMS in order to arrive at a mutually acceptable repayment plan.
Duties will include:
*Monitor assigned customer accounts to identify outstanding debts up to three months delinquent
*Plan a course of action to recover outstanding payments within specific timescales
*Contact customers by telephone to qualify their current status
*Negotiate repayment and appropriate payment plans
*Respond effectively to questions or initial expressions of dissatisfaction
*Investigate and resolve discrepancies
*Update account status accurately
*Escalate appropriately where it is identified that customers are unwilling or unable to pay within specific timescales
*Ensure that stretching levels of ‘TCF are consistently maintained
Skills and experience required:
*Previous collections or credit control experience is essential
*Self-motivated and comfortable working with targets, stretching deadlines and external suppliers
*Resilient and persistent
*Ability to work in a fast-paced environment where changes to procedures are frequent
*Negotiating and persuading skills
*Excellent verbal and written communication skills
*Proven decision-making ability
*Ability to multi-task and prioritise whilst speaking with customers
*Good educational background with adequate verbal, reading, arithmetic and computer skills
*Ability to input and interpret data
*Ability to work effectively under pressure
*Must drive and have own transportation due to location
Apply now for this excellent opportunity!