|Organisation:||KHR – Recruitment Specialists|
|Job Title:||Customer Services Quality Coach|
|Salary Details:||£21000 – £23000 per annum + Benefits|
|Date Posted:||June 13, 2019 at 10:15|
|Closing Date:||July 13, 2019|
Our client is a leading distributor of consumer goods.
They are currently seeking a Customer Services Quality Coach to join them on a fixed 12 month maternity cover contract, starting in May 2019.
The Customer Services Quality Coach will be responsible for delivering coaching sessions, motivating and challenging colleagues to achieve goals by identifying quality improvements through evaluation interactions in software on a daily basis. You will also help Managers to identify training needs and work with the Customer Service Improvement Team Lead to develop training plans, support onboarding and coach the team in providing quality support with contact handling in all stages of service. You will report directly to the Customer Service Improvement Team Lead meeting monthly targets and demonstrating improvements week on week.
The ideal candidate will be able to demonstrate exceptional levels of Customer Service and experience in ‘going the extra mile’. You will be able to work under pressure and meet customer SLA deadlines. Have the ability to understand process and procedure and recommend improvements. Ability to coach agents on how to have high quality interactions and deliver exceptional Customer Service. Have previous coaching experience within a Customer Service environment. Good MS and Office skills (mainly Word and Excel).
This is an excellent opportunity to join an organisation who can offer ongoing development and progression coupled with a competitive salary and benefits package.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd. Keep in touch with us online for job alerts, industry updates and market trends…
|Job Category:||Customer Service|
|Employer Type:||This position is being advertised by a recruitment agency.|