We are currently working with a leading FMCG distributor, based in Sittingbourne.
Due to ongoing growth, they are currently seeking an experienced IT Support Engineer to join their established team.
The IT Support Engineer will provide 1st and 2nd line support to all business users, providing a first point of contact for all incidents relating to business software or infrastructure issues.
Responsibilities will include:
Solve problems where viable or escalate and liaise with third parties until issues are resolved.
Provide a testing role including trialling, evaluating and deploying new equipment.
Proactively participate in the development of the services provided and procedures adopted by the team.
Monitor systems and proactively recognise and raise issues to the business and to the IT Manager where required.
Maintain and update IT systems with a view to reviewing and replacing hardware.
The ideal candidate will be able to demonstrate the following:
IT infrastructure and service desk experience is essential.
Working with end users, customers and suppliers.
Excellent problem and incident management skills.
Ability to work to SLA’s
Good attention to detail, organisational skills and excellent team working skills.
This is an excellent opportunity to join a growing business that can offer ongoing development and career progression. Hours for this role will be Monday to Friday 8am to 5pm. Benefits include company pension scheme, 20 days annual leave plus bank holidays, company and team social events.